The warranty provided on our products is valid against defects in workmanship for the period of the warranty from the date of purchase.
If your product was purchased within the last 12 months, the warranty lies with the retailer during this period. Your suitcase therefore is to be returned to the store with your proof of purchase. If it is a manufacturing fault, they should be able to provide you with a replacement or refund.
All warranty claims must be supported by the Warranty hangtag and accompanied by proof of purchase such as a till receipt, invoice or online order confirmation (NB. Bank/credit card statements are not accepted as proof of purchase), without which, claims will not be valid.
Allowing for reasonable wear and tear, should any defect in workmanship become apparent during the warranty period, we will endeavour to repair, provide new parts, or replace your luggage. Replacement products may differ depending on stock availability.
The warranty is limited to defective workmanship only and does not extend to include replacement of other items that may have been purchased as a set.
it luggage are unable to take responsibility for any damage that may arise due to wear and tear, misuse, accident, abuse or mishandling including handling by third parties.
Our product warranty does not affect your statutory rights.
Subject to the information listed above, warranty claims should be reported to Customer Services and should include the following information:
1. Country of Residence
2. Copy of your original receipt of purchase invoice or online order confirmation (NB. Bank/credit card statements are not accepted as proof of purchase)
3. Copy of the Warranty Hangtag from the back, the part stating the style number and specifications of your suitcase
4. Photo of the fault
5. Photo of the suitcase
6. Explanation of how the fault/damage occurred
Please Note: Warranty claims are processed in order of receipt and we ask for your patience in peak travel periods.