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Cancellation & Returns Policy

• You have the right to cancel this contract within 14 days without giving any reason.

• The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

• To exercise the right to cancel, you must inform us at: it Luggage Limited, Luggage House, The Chase, Foxholes Business Park, Hertford, England, UK SG13 7NN email address: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).

• To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

• If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

• We will make the reimbursement without undue delay, and not later than:
1. 14 days after the day we receive back from you any goods supplied; or

2. (If earlier) 14 days after the day you provide evidence that you have returned the goods; or

3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

• We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

• If you have received goods:
1. you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

2. you will have to bear the direct cost of returning the goods; and

3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


If you decide that your it luggage case is not for you, you can return within 14 days from the day you receive your luggage.

Once this period has passed, we reserve the right to refuse the return of the product.

The product must be returned to us in a re-sellable condition with its original packaging, hangtags and wrapping.

No, returns cost £5.50.
(Unless the product is faulty - in this situation please email our Customer Services Team).

Unfortunately, we do not offer exchanges.

Email our customer service team Customer Services Team stating the following:
• Name
• Order Number and;
• Reason for return


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